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The general terms and conditions of the online store https://www.vipava1894.si are drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS) and international codes for online and electronic commerce.

The general terms and conditions govern the operation of the online store vipava1894.com, managed by Vipava 1894 d.o.o., Vinarska cesta 5, 5271 Vipava (hereinafter referred to as the "provider"), as well as the rights and obligations of the provider and the visitors of the website vipava1894.com, and of the users who make a purchase (hereinafter referred to as the "customer").

INFORMATION ABOUT THE PROVIDER
VIPAVA 1894 d.o.o.
Vinarska cesta 5
5271 Vipava
Slovenia

VAT ID: SI13948024
Company Registration Number: 8006636000

Legal Representative: Tanja Vidmar Šinigoj, Director
VAT liable: Yes
IBAN: SI56 0400 0027 8757 474
SWIFT: KBMASI2X
The company is registered with the District Court in Nova Gorica.

AVAILABILITY OF INFORMATION
The provider undertakes to ensure the customer has access to the following information:

Company identity (name and address)

Contact details for fast and effective communication

Key product characteristics

Delivery terms (cost, method, and timeframe)

Clearly stated prices, including tax and shipping details

Available payment methods

Offer validity period

ORDERS & ORDER CONFIRMATION
Once an order is submitted by the customer, the provider will immediately confirm receipt. This confirmation does not guarantee product availability or shipment, but simply notifies the customer that the order has been received and availability is being verified. Once availability is confirmed, the provider will dispatch the goods. The sales contract is concluded when the provider sends the order confirmation.

PRICES
All prices on the website are in EUR and include VAT.
Discounted prices are reduced regular prices valid for a limited or unlimited period.
All product prices on www.vipava1894.com exclude shipping costs. The final price at checkout includes the cost of goods, shipping, and any applicable payment charges.
Prices apply only for online orders through the webshop.

Despite our efforts to ensure up-to-date and accurate product information, errors may occur. In such cases, or if product details change during order processing, the provider will offer the customer the best possible solution.

Product images are symbolic and may not fully represent the actual product.

PAYMENT METHODS, DELIVERY & SHIPPING COSTS
Payment options on www.vipava1894.com:

Proforma Invoice (for legal entities): The customer receives an invoice by email. The order is shipped once payment is received.

Cash on Delivery (COD): Available only in cash, with an additional €2.00 fee.

PayPal: Secure online payment system.

Orders are delivered via our internal logistics or contracted partners.
Customers can also collect their order in person at our company address (Vinarska cesta 5, 5271 Vipava).

Shipping costs are shown during the checkout process.

Typical delivery time within Slovenia is 2–3 working days. If an item is out of stock, the provider will notify the customer and arrange an alternative delivery time.

If items are shipped on time, the provider is not responsible for delays caused by delivery services.

The courier is responsible for lost or damaged shipments. If a package is lost or damaged, a replacement will be sent as soon as we are notified.

ORDER CANCELLATION & REFUND POLICY
In accordance with the Consumer Protection Act (ZVPot), customers may withdraw from a purchase within 15 days of receiving the goods. Notification of withdrawal should be sent to: [email protected]
Goods must be returned within 30 days of notifying the provider.

Returned goods must be undamaged, in original packaging, and in unchanged quantity. Returns should be sent to:

Once the goods are received and inspected, a full refund will be issued within 15 days.
The returned package should include the invoice, personal details, and the bank account number for the refund.

ORDER REJECTION
The provider reserves the right to reject an order if it cannot be fulfilled under the given conditions and information.

COMPLAINTS
Customer satisfaction is important to us. If you receive a product that does not meet your expectations, you can request an exchange or a refund. Undamaged, unused goods in original packaging may be returned within 15 days to: Vipava 1894 d.o.o., Vinarska cesta 5, 5271 Vipava Returns are not accepted if the item or packaging has been used.

If your package arrives damaged, incomplete, or appears tampered with, please file a complaint with the delivery company and notify us. We will coordinate with our delivery partner to resolve the issue quickly.

WEBSITE SECURITY
The provider ensures appropriate technological and protective measures to safeguard your data from loss or misuse.

DATA PROTECTION
Vipava 1894 d.o.o. is committed to permanently protecting all personal data in accordance with data protection laws.All data collected via www.vipava1894.com will be used solely for order processing, delivery, and sending offers, invoices, and other relevant documents. Your data will never be shared with third parties.
To complete a purchase, we require the following information:

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First name

Last name

Phone

email address

address

city

Postal code / ZIP

The system may also collect non-personal data such as IP address, browser type, domain names, access times, and referring websites. This is used for statistical and optimization purposes. By using our online store, you agree to this data policy.

PRITOŽBE IN SPORI
Ponudnik si prizadeva vzpostaviti učinkovit sistem obravnavanja pritožb in reševanja morebitnih sporov. Ponudnik spoštuje veljavno zakonodajo s področja varstva potrošnikov.
Customers can send complaints to: [email protected]

We reserve the right to modify these terms and conditions at any time without prior notice. 

We wish you a pleasant shopping experience!

Vipava 1894 d.o.o.

IMPORTANT NOTICE
The sale and delivery of wine and spirits is only permitted to persons over the age of 18. By placing an order, the customer confirms that they are of legal age. Otherwise, the provider will cancel the order. The customer confirms, by accepting these terms and conditions, that they are over 18 years of age. Health Warning: Excessive alcohol consumption is harmful to your health. — Ministry of Health